Escape Room Items

Frequently Asked Questions

What is an escape room?

If you are a fan of “escape the room” style games on your phone or tablet, then you’ll love the experience of a real-world Escape Room. Escape Rooms are full of puzzles, riddles, hidden clues, and lots of fun. Perfect for groups of friends, families, corporate outings and team building, and even date nights. All you need is some creative thinking, and the determination to make it out of the room within 60 minutes or less.

Am I really locked in a room?

The door behind you will be closed but not locked, so you will be able to leave any time you wish. Be aware that if you DO decide to leave before the game is complete, you are leaving the rest of your time behind with the clock still kicking.

Is there an age limit?

Every room requires at least one legal adult to be playing (18 or older). The rooms require analytical thinking and lots of communication with other players. For that reason, we recommend that each player be 14 or older. If you book an entire time slot for yourself, though, you can bring children of any age, so long as you ensure they do not break items inside the room or handle fragile items. If your child is old enough to play (meaning, not in a stroller or child seat at all times), then you will need to purchase a ticket for them at the same price. Because some of the items in the rooms can be easily broken, or are hand-designed by our team (and, therefore, extremely unique), we ask that you do not bring your very young children. Please keep in mind that our rooms as well as the lobby waiting area should not be considered to be a child’s play area, nor a day care of any kind. Please make arrangements for childcare in advance, so that you can fully enjoy your escape adventure.

Do I need to book in advance?

If you want to be guaranteed a spot, then yes. However, we do accommodate walk-in’s if the space is available at that time. If you’re not already physically at our location, give us a call and we can let you know if there is space available for you. A caveat to that, though, is that if we don’t have bookings for some parts of a weekday, we might not staff anyone at all. That’s the main reason we highly suggest making a reservation as much in advance as possible.

What time do I need to arrive?

Your chosen room will begin promptly at the time you’ve booked. However, there are a few things about each room that we will need to cover when you arrive. For this reason, we ask that your entire group be on site and checked in about 15 minutes prior to your scheduled game time.

What if myself or another in my party is running late? Can you wait for us?

Life happens – heavy traffic, sudden bad weather, personal emergencies, alien invasions, etc. If you’re late and there isn’t another booking after yours, we should be able to accommodate. If there IS another booking after you, though, we will work with you to find a solution.

What is your cancel policy?

We cannot refund, so cancellations are not possible. However, we would be happy to reschedule to a new date or time if notified at least at least 48 hours prior to your originally scheduled adventure. Please give us a call as soon as you know you will need to reschedule, as spots can fill up several days in advance.

Do you offer discounts to military or first responder or senior citizens?

We do not offer these types of discounts at this time. You can find all of our pricing information in the bookings and pricing sections of our website.

I’m claustrophobic. Can I handle your room?

If you keep with the recommended group size, we suspect that you’ll be fine. Obviously, the more people into one space, the less room you’ll have to maneuver, so keep that in mind when you’re making your booking. You are also never actually locked in any space and can always walk out the same way you came in. If you’re still concerned once you arrive, bring it to our attention and we will let you know beforehand of any potential tight spaces.

How do I find you?

We are located in the downtown 1220 Main Place building on the fourth floor. We have no dedicated parking, but there are a few free spaces nearby. Alternatively, we are very close to the Vine and C-Tran stops. For escape room adventures starting before 5 PM on weekdays, you can simply enter the main lobby and take the elevator up to the fourth floor. For after 5 P.M. and weekend adventures, there will be a representative of Escape Zone 360 to meet you in the main downstairs lobby.

Gray Structure



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